Refund policy

Refund and Return Policy

Thank you for choosing A Trail To Remember, where we help you to remember the tales of your trails. We take pride in the quality of our products however if, for any reason, you are not satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.

30-Day Return Policy:

We gladly accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.

How to Initiate a Return:

  1. Contact Us: Before returning any items, please contact our return team at hello@atrailtoremember.co.uk to initiate the return process.

  2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.

  3. Package the Item: Pack the item securely in its original packaging, including any accessories you have provided.

  4. Include RA Number: Write the provided RA number on the outside of the package.

  5. Return Shipping:  Customers are responsible for the costs of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping method for returns.

Refund Process:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 business days.

Non-Refundable Items:

Certain items are non-refundable, including:

  • Opened or used products
  • Custom/bespoke products

Damaged or defective items:

If you receive a damaged or defective item, please contact us immediately at hello@atrailtoremember.co.uk with details and photos of the issue. We will work to resolve the problem promptly.

Contact Information:

Phone: +44 7858 238552
Mail: hello@atrailtoremember.co.uk
Address: 64 Southwark Bridge Road, London, SE1 0AS, United Kingdom
Support: Get in touch from Monday to Friday: 9:00 a.m.–6:00 p.m.